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Satisfaction with Household Products Drops in Annual Survey

Clorox is only large company to escape satisfaction loss this year.

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By: Christine Esposito

Editor-in-Chief

Rising prices are hurting customer satisfaction with everyday household items—including some personal care and household items according to the latest results of the American Customer Satisifaction Index (ACSI),  a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. ACSI uses data from interviews with approximately 70,000 customers annually as inputs to an econometric model for analyzing customer sati...

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